Returns and Exchanges

RETURNS:

To be eligible a return must meet our standards below:

• Merchandise must be returned within two weeks upon receipt.
• Merchandise must be unworn and unwashed.
• Merchandise must have all tags attached.
• Required receipt of purchase.
• No Refunds, exchange only on sale items.
• All Sale items that are 60% off or more are final sale.
• Customer is responsible for return shipment
• Original shipping charges are non-refundable.
• Sample Sale items are final sale
• Returns may take 7-10 business days to process on our end, thank you for your patience.
• If you are shipping an item over $75 or more, please consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your return item and are not responsible if the item gets lost on its way back.
• Refunds will be issued within 7-14 days of receipt. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us ( usually 3-5 business days).

Return To:

Chill By Will

Order Number ______

21469 Pacific Coast Highway

Malibu CA, 90265

Please email us at: [email protected]

EXCHANGES:

• We only replace items if they are defective or damaged. If you need to exchange it for same item, send us an email at: [email protected]
• Send your item to: